Support and maintenance for the long term
The Academix is built, run and supported by our own in-house team. Your institute deals with one support team, gets same-day help when something is urgent, and never has to manage servers, upgrades or backups.
How to reach us
Email
support@theacademix.comPhone
+91 78785 61637WhatsApp
Message us on WhatsApp
We reply within one working day, Monday to Saturday, by email, phone or WhatsApp.
Urgent issues, such as a problem during a live exam, are picked up the same working day by phone or WhatsApp.
The people who answer you work alongside the engineers who build the platform, so questions reach someone who knows the product.
What we look after
Hosting and infrastructure
Fully managed; nothing for your institute to install or run.
Updates
New features and fixes reach every institute automatically, after testing in a separate staging environment. There are no upgrade projects.
Backups
The database is backed up every day, with seven-day point-in-time recovery; course files and lecture video are kept with two storage providers.
Security
Encrypted lecture video, staff access by roles and permissions, and every control published with its limits.
Read the trust centreYour app and website
We publish your institute's own Android app on Google Play and set up your website, course store and panel on your own domain.
Training, whenever you need it
Free training for new staff and teachers whenever they join, not only at onboarding.
Teachers who join mid-year get the same walkthrough as the team you started with.
Getting started
Setup typically takes 3–5 working days once we have your content; a full migration from another system takes 2–3 weeks.
How onboarding worksBuilt to last
Four years of continuous engineering since 2022, with a dated release history.
The Academix is built and supported by its own in-house team. Support is not outsourced.
If you ever leave, your data leaves with you: you have 30 days after cancellation to export it, and we then delete it or return it to you, as you choose. Cancellation takes effect at the end of the billing period.
Support questions
- What happens if something goes wrong during an exam?
- Urgent issues, such as a problem during a live exam, are picked up the same working day by phone or WhatsApp. You can reach us by email at support@theacademix.com, by phone on +91 78785 61637, or on WhatsApp.
- Do we have to install updates?
- No. Updates reach every institute automatically, after testing in a separate staging environment.
- Can you train teachers who join later?
- Free training for new staff and teachers whenever they join, not only at onboarding.
- Who answers our questions?
- The Academix is built and supported by its own in-house team. Support is not outsourced. We reply within one working day, Monday to Saturday, by email, phone or WhatsApp.
- What happens to our data if we leave?
- If you ever leave, your data leaves with you: you have 30 days after cancellation to export it, and we then delete it or return it to you, as you choose. Cancellation takes effect at the end of the billing period.
Start with a demo
We walk through the platform on a demo institute and answer your support questions.
Book a demo